Frequently Asked Questions

  1. What is this action about?

  2. What is GCG?

  3. What is a Petition for Remission?

  4. What is the calculation formula used to determine payment?

  5. How do I know the amount of my FTP Account Balance?

  6. Is there a deadline to submit a Petition for Remission?

  7. Will I be notified if my Petition for Remission is deficient?

  8. What documents need to be submitted with the Petition for Remission?

  9. When and how will I be paid on my claim?

  10. How do I update my contact information?

  11. What entity is in charge of this matter?

  12. How do I contact the Claims Administrator?

  13. What are the other requirements outlined in 28 C.F.R. § 9.8?

  14. Why do you require my Social Security Number or Taxpayer Identification Number?

  15. If an eligible FTP player has passed away, what documentation may be submitted so that the player’s estate is able to file a Petition?

  16. Who is eligible to participate in the FTP remission process?

  17. Can I update my Petition after I have submitted it?

  18. Are Full Tilt Points, Iron Man Medals and other bonuses going to be refunded or included in my account balance?

  19. What is meant by the phrase “professional player?"

  20. What type of documentation do I need to submit in order to show my professional transactions?

  21. What if I don’t have documentation to substantiate my professional transactions?

  22. What if I received no professional funding from FTP?

  23. Is rakeback considered an Affiliate payment or professional funding?






1. What is this action about?

In July of 2012, Full Tilt Poker ("FTP") and PokerStars entered into a settlement agreement with the United States in which FTP agreed to forfeit or turnover virtually all of its assets to the United States in order to resolve the allegations in the amended civil forfeiture complaint in a federal case titled, United States v. PokerStars, which is pending in the Southern District of New York. Under the agreement, PokerStars agreed to forfeit $547 million and to reimburse the approximately $184 million owed by Full Tilt to foreign players, in order to resolve the allegations in the amended complaint. The settlement also provides that PokerStars will acquire the assets that Full Tilt forfeited to the Government. Full Tilt's United States fraud victims will be able to seek compensation for their losses from the Department of Justice from the forfeited funds.

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2. What is GCG?

Garden City Group, LLC ("GCG") is a settlement and bankruptcy administration company that has provided comprehensive legal administration services for nearly three decades. GCG has been selected as Claims Administrator by the U.S. Attorney for the Southern District of New York to process Petitions for Remission submitted by the United States Full Tilt fraud victims.

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3. What is a Petition for Remission?

In cases where the Government has obtained judicial forfeiture of assets that are associated with criminal activity, victims of the criminal activity can petition the Attorney General of the United States to recover amounts that they have lost as a result of the crime. This process is known as a Petition for Remission.

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4. What is the calculation formula used to determine payment?

The calculation formula used for the Petition for Remission process is based on players' final balances with FTP as of April 15, 2011 (the "FTP Account Balances"). If the forfeited funds available for distribution (the "FTP Fund") equal or exceed the aggregate FTP Account Balances for all eligible Petitioners, each eligible Petitioner with an approved petition will receive the entirety of his or her FTP Account Balance. If the aggregate FTP Account Balances for all eligible Petitioners exceeds the FTP Fund, payments will be made to eligible Petitioners on a pro rata basis.

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5. How do I know the amount of my FTP Account Balance?

Your FTP Account Balance was posted through the online filing process through this website. If you have questions about your FTP Account Balance, please contact us.

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6. Is there a deadline to submit a Petition for Remission?

The deadline to submit a Petition for Remission was November 16, 2013. Petitions for Remission are no longer being accepted.

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7. Will I be notified if my Petition for Remission is deficient?

Yes, GCG has already sent deficiency notices via email to many Petitioners with deficient Petitions and will continue to send deficiency notices, as appropriate, specifying the additional information that must be submitted. As noted in these emails, responses to deficiency notices are required within 20 days of the date of the email notification.

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8. What documents need to be submitted with the Petition for Remission?

If you agreed with the FTP Account Balance displayed through the online filing process, you were not required to submit any documentation. However, if you disputed the balance, you were required to submit supporting documentation, such as complete and unaltered copies of cancelled checks; wire transfer records, bank or credit statements or similar official transaction records. This supporting documentation must have shown the account holder's name, date, transaction descriptions, amount, and financial institution information.

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9. When and how will I be paid on my claim?

All approved Petitioners who confirm their FTP Account Balance will be paid after GCG has reviewed submitted Petitions and after deficient Petitions are properly corrected. Funds will be paid electronically via ACH to the bank account provided with your Petition for Remission. More than 90 percent of filed Petitions have received payments.

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10. How do I update my contact information?

Call us toll-free at: (866) 250-2640, email us at: info@FullTiltPokerClaims.com, or write to us at: Full Tilt Poker Claims Administration, c/o GCG, P.O. Box 9965, Dublin, Ohio 43017-5965.

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11. What entity is in charge of this matter?

The Petition for Remission Process is being handled by the Asset Forfeiture Unit of the United States Attorney's Office for the Southern District of New York and the Asset Forfeiture and Money Laundering Section of the United States Department of Justice.

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12. How do I contact the Claims Administrator?

Call us toll-free at: (866) 250-2640, email us at: info@FullTiltPokerClaims.com, or write to us at: Full Tilt Poker Claims Administration, c/o GCG, P.O. Box 9965, Dublin, Ohio 43017-5965.

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13. What are the other requirements outlined in 28 C.F.R. § 9.8?

28 C.F.R. § 9.8 is a certification requirement of the Department of Justice for victims of an offense underlying the forfeiture of property who are to be reimbursed. These specific requirements can be read by clicking here and generally provide that the victim has not already been compensated and was not involved in the offense.

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14. Why do you require my Social Security Number or Taxpayer Identification Number?

Prior to the payment of funds to a Petitioner, GCG provides the Petitioner’s Social Security or other Taxpayer Identification Number to the Government, in order to offset and collect any qualifying debts currently listed in the Treasury Offset Program.

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15. If an eligible FTP player has passed away, what documentation may be submitted so that the player’s estate is able to file a Petition?

In order to file a Petition on behalf of a deceased player, an executor of the player’s estate must submit a copy of the document that appoints him or her as executor. If there is no executor, a document designating the heirs may be submitted.

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16. Who is eligible to participate in the FTP remission process?

To qualify for a payment from the FTP Fund, you must satisfy the following eligibility criteria:

  1. You must be a United States citizen or you must have resided in the United States at the time of playing on the FTP gaming site.
  2. You did not receive compensation as a foreign FTP player in connection with the PokerStars Settlement.
  3. You must have deposited funds into an account with FTP.
  4. Your account with FTP must reflect a balance owed by FTP to you as of April 15, 2011.
  5. You are excluded from participation in the remission process if you are:
    • A past or present employee of FTP or any of its past or present affiliates;
    • A past or present Team Full Tilt player;
    • A past or present shareholder of FTP, Tiltware LLC, Kolyma Corporation A.V.V., Pocket Kings Ltd., Pocket Kings Consulting Ltd., Filco Ltd., Vantage Ltd., Ranston Ltd., Mail Media Ltd., or Full Tilt Poker Ltd.;
    • A past or present officer or director of FTP, Tiltware LLC, Kolyma Corporation A.V.V., Pocket Kings Ltd., Pocket Kings Consulting Ltd., Filco Ltd., Vantage Ltd., Ranston Ltd., Mail Media Ltd., or Full Tilt Poker Ltd., or any of their past or present affiliates;
    • A defendant in any civil action or a claimant in any forfeiture action brought by the Department of Justice related to the violations alleged in this action, or any related action (or any of his or her affiliates, assigns, heirs, distributees, spouses, parents, children, or controlled entities); or
    • A person who, as of the Bar Date, has been the subject of criminal charges related to the violations alleged in this action, or any related action (or any of his or her affiliates, assigns, heirs, distributees, spouses, parents, children, or controlled entities).

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17. Can I update my Petition after I have submitted it?

After submitting your Petition through the online process, generally you will not be able to make any changes to the Petition through the online filing process. If you would like to supplement your Petition, please contact us.

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18. Are Full Tilt Points, Iron Man Medals and other bonuses going to be refunded or included in my account balance?

Full Tilt Points were a marketing tool and have no monetary value – they will not be refunded and are not reflected in account balances. Iron Man Medals and similar bonuses will also not be redeemed for their cash value and are not reflected in account balances.

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19. What is meant by the phrase “professional player?”

A professional player is anyone who was designated as a “Pro” in the data supplied by FTP, other than Team Full Tilt. This includes Red Pros, Friends of Full Tilt and other players.

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20. What type of documentation do I need to submit in order to show my professional transactions?

Please submit any documents that could substantiate your claim. This includes, without limitation, pro-time and rakeback reports, emails or other online messages, written correspondence, screen shots, player account histories and bank statements. A written explanation may also be included in order to address the details of the transactions.

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21. What if I don’t have documentation to substantiate my professional transactions?

If you are unable to provide the necessary documentation, please provide a letter explaining your situation in as much detail as possible.

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22. What if I received no professional funding from FTP?

If your account history indicates that there are no professional transactions funded by FTP, you may enter $0.00 when asked to quantify the value of proceeds from professional transactions funded by FTP. You will then be able to continue with the online filing process.

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23. Is rakeback considered an Affiliate payment or professional funding?

The Department of Justice does not consider rakeback an Affiliate payment or professional funding and will include rakeback payments in approved remission amounts. However, if rakeback was labeled by Full Tilt Poker as an Affiliate payment on a particular account and was therefore deducted from the balance, it is the player's responsibility to dispute the account balance and provide an explanation differentiating rakeback from Affiliate revenue.

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